Customer Support

Our highly trained and dedicated Service Team maintains the hundreds of projects we have installed across Maine, New Hampshire, Vermont and Massachusetts, including houses, businesses, and offsite solar projects.

service-team-rooftop-install.jpegWe're committed to supporting our residential customers with all of their solar installations and related solar technology projects. Whether your system was installed last month or last decade, our team has the know-how and experience to keep it in optimal condition.

Remote, Virtual, & Onsite Support

Our team can troubleshoot problems remotely, or deploy our highly skilled field service technicians to make an onsite visit. We can also answer any questions about product warranties and specific product issues. You can reach us via phone, email, or our customer service form.

Need support? Start here.

  • Visit our page on Troubleshooting & FAQs. We have videos and step-by-step guides to help you navigate any issues. 
  • If you are a customer in need of service or guidance from our team, please reach out via our Service Request Form.

We offer comprehensive service in the following three areas:

  1. solar-designer-measuring.jpegResidential PV: Our PV team services solar electricity systems (SolarEdge, SMA, Enphase, Fronius, Generac).
  2. Residential solar tech: Our PV team services solar battery storage (Tesla Powerwall, Generac) and electric vehicle chargers (ClipperCreek, Tesla, Chargepoint).
  3. Residential heating and cooling: Our thermal team services solar hot water systems (Apricus evacuated tubes and flat plate collectors), heat pump water heaters (Stiebel Eltron, Ruud), and air source heat pumps (Mitsubishi and Fujitsu).

Our team is constantly creating new videos and support material for our customers to use when troubleshooting a system issue. If you are a customer in need of support or guidance from our team, we encourage you to explore our FAQs and service videos. 

If you're still in need of assistance, please reach out to us via our Service Request Form.

Meet your Service Team

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